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FAQ - Frequently Asked Questions



The BEST part about a "Do-it-yourself" project is doing it yourself.



GENERAL QUESTIONS - (Our operators cannot help you to find the correct parts for your speaker)


Q - I have a technical question. How do I reach someone to ask my question?
A - Our operators cannot answer technical or install questions, so please do not call with them. Please click the link to our DIY Instructions page, or fully read and follow the instructions that came with your kit. You can also find a plethora of speaker repair videos and information through a simple search of Google or YouTube.

Q - How do I measure a speaker for a replacement foam or rubber surround?
A - See Illustration # 1 to the right >>>

Q - How do I measure a voice coil?
A - Voice coils are measured by their INNER diameter. A 2.58" voice coil has an INNER diameter of 2.58"

Q - Do you have replacement speakers?
A - We sell ONLY what is listed on our website. If you do not currently find it here, we do not currently offer it. We do not accept custom orders

Q - Do I need to replace the dust caps (Domes) if they are dented in?
A - Dust caps only function is to keep dust out of the voice coil gap. Unless they are loose or opened up a dent is merely cosmetic

Q - Can I send you my speaker to be repaired?
A - Unfortunately, no. We are not accepting new repair clients at this time

Q - Should I use foam or rubber for my replacement surrounds?
A - A general rule of thumb would be to replace your surrounds with the same material that they came with from the factory, as the cabinets were often designed around the type of surround used on the drivers

Q - I've never done this before, can you help me?
A - We do not provide that service at this time. Our operators cannot answer technical or install questions, so please do not call with them. Please click the link to our DIY Instructions page, or fully read and follow the instructions that came with your kit. If you are uncomfortable performing the repair yourself you can find many quality repair facilities with a simple Google search

Q - What are shims, what are they for, and what is the price?
A - T
he shims are small thin sheets of plastic or paper (About the size and thickness of business cards) that you slip in between the coil former, and the pole piece to hold the coil centered in the gap while you install the foam. We do not recommend using them because it REQUIRES you to use a razor blade to remove your dust caps. This can damage the dust caps, or worse, the cones. Nonetheless, if you want them, all you have to do is ask when you checkout. They are FREE. Request them at checkout - DO NOT confuse them with gaskets. Gaskets are thick, pressed-paper rings that beautify the outer edge of some drivers

Q - How can I reach someone by phone for technical help or advice?
A - This is not a service that we provide. We are merely a parts distributor and retailer. Google search is recommended

Q - I am near Springfield, MO. Can I come directly to your facility to buy speaker parts?
A - No. Our facility is not open to the public. We are entirely an ecommerce vendor at this time

Q - Where do I find that cable you use in the smartphone video?
A - Search our store for the term "CABLE-3.5mm" to find that cable. Note - the cable in the video is only for connecting a standard 3.5mm headphone jack to stereo RCA inputs on your stereo. An additional adapter may be required to use with your particular phone or tablet. We do not sell the additional adapters. You must then connect a standard speaker wire from one of the speaker outputs on your stereo directly to the driver to perform the repair. Always remove the driver from the cabinet before performing the repair. In the Smartphone video, the wire with alligator clips on it is just a piece of speaker wire to which the clips have been attached.



ORDER PROBLEMS


Q - I ordered a multiple-piece surround repair kit...why did I only received 1 surround?
A - First look closely at what you received. When we ship surrounds, they are stacked tightly, one inside the other, so what looks like only one will actually be multiples. If you have done that, and have confirmed that you truly have only received 1 surround, please take a moment to review your order before contacting us. Look at the kit you ordered to make certain that you didn't accidentally order a 1-piece kit, as we DO sell them for many models. It your responsibility to make sure that you know what you are ordering. If you did accidentally order a 1-piece kit, you can order a 2nd foam by itself by locating it on the website, and placing another order. If you have confirmed that you ordered correctly, and also confirmed that you only received 1 surround; please contact us at 800-397-9575, and follow the prompts.

Q - Why don't the parts I ordered fit my speaker?
A - Not all (In fact very few) models of speakers have exact replacement parts available any longer. Professional repair facilities have to take parts that are readily available, and make them work. If your exact brand and exact model of speaker are listed as compatible on the listing from which you placed your order, then these are either the correct parts, or the closest parts available, and likely the only option to repair your speaker. If they don't look identical to the originals, that is irrelevant, as they are the ONLY parts you will find to make that specific repair. All of our listings are by specific brand and exact model number. If your brand and exact model number are not shown as compatible in the listing, then DO NOT ORDER. Additionally every surround, spider, and coil listing contains the exact measurements of the product. It is your responsibility to confirm that you are ordering correctly BEFORE you order. All we do is send you what you ordered.

If you are still confident that you got the wrong items, then contact us at 800-397-9575 and follow the prompts



SHIPPING AND RETURNS


Q - When will my order ship?
A - Most orders leave our warehouse within 2 business days. In the event that we have a problem with your order, or an inventory problem we will contact you by phone or email, so please be sure to use an accurate email and phone number when you place your order. We will NEVER sell or otherwise distribute your information in any way.

Q - Do you ship outside of the United States?
A - Due to the unreliable nature of the global shipping system, we ONLY ship to the U.S., and Canada. There will be no exceptions granted at this time. If you place an order from outside our shipping area, your order will be promptly cancelled and refunded with no further communication.

Q - How do I do a return?
A -
In order for returns to be accepted as valid, buyer must contact us within 30 days of the original purchase, and PRIOR to sending the product back.

- If item is returned due to seller error or product defect...Springfield Speaker will replace item, or issue FULL refund.


- If return is due to buyer error, buyer changing their mind, or buyer no longer wanting/needing the product, then seller will issue full refund MINUS a 30% restocking fee, and BUYER is responsible for return shipping.

Returns should be sent to:

Springfield Speaker
2414G W Battlefield
Springfield, MO 65807

You must enclose the original packing slip and/or a note that includes your name, contact phone number and email, so we can process the return correctly. NO refunds will be issued until Springfield Speaker LLC has received and processed the return. Send returns in original packaging. Do not fold or crush products to fit them into a smaller package for return. Springfield Speaker reserves the right to refuse refunds when a product is damaged by the customer, or due to poor return packaging.

There are NO refunds on adhesives, or adhesive-related products.

ALL RETURNED ITEMS MUST BE IN BRAND NEW, UNUSED CONDITION



FINDING THE CORRECT PARTS - (Our operators cannot help you to find the correct parts for your speaker)


Q - There are no parts for my speaker listed on your site. How can I get what I need?
A - All of the parts that we currently stock are available on our website. If you cannot find it, we cannot help you. Do a search to find what we currently stock. Listing details will include the pertinent measurements of all parts, and the materials from which they are made. It is your responsibility to measure accurately and know what you need, so you can order accordingly. We do not take custom orders.

Q - Can I get replacement dust caps for my speaker?
A - All of the parts that we currently stock are available on our website. If you cannot find it, we cannot help you. Do a search, or visit the Dust Caps page from the menu on the left side of the page. There you can find the dust caps that we currently stock. Some are sold individually, some in groups. Some with adhesive, some without. We will ONLY sell them the way they are listed on the site. Listing details will include the measurements, and materials. In a few cases known compatible models may be listed as well, but that is not the norm. It is your responsibility to measure accurately and know what you need, so you can order accordingly. We do not take custom orders.

Q - I have the measurements for my speaker. How do I get help finding the surrounds that I need?
A - All of the parts that we currently stock are available on our website. If you cannot find it, we cannot help you. Do a search, or visit the appropriate page from the menu on the left side of the page. There you can find the surrounds that we currently stock. Listing details will include all of the measurements, and materials. In a few cases known compatible models may be listed as well, but that is not the norm. It is your responsibility to measure accurately and know what you need, so you can order accordingly. If you do not know how to measure correctly, please refer to Illustration #1 on the right side of this page. We do not take custom orders

Q - I have a speaker that is not listed on your website. Where can I find the parts?
A - All of the parts that we currently stock are available on our website. If you cannot find it, we cannot help you. Do a search to find what we currently stock. Listing details will include the pertinent measurements of all parts, and the materials from which they are made. It is your responsibility to measure accurately and know what you need, so you can order accordingly. We do not take custom orders.

Q - Do you carry a repair kit for my subwoofer?
A - Do a search. If you do not find your EXACT model then we cannot help.
It is your responsibility to measure accurately and know what you need, so you can order accordingly. (E.G. JL Audio 12W6, 12W6 v2, and 12W6 v3 are not the same. In fact they are not even close to similar. Another example, Memphis MOJO is a series, NOT a model number. There are many models within the MOJO family, and none of them use the same parts). It is your responsibility to know what you have, what you need, and order accordingly. We do not take custom orders.


THE REPAIR PROCESS


Q - Do I have to remove the dust cap and use shims to replace the surrounds on my speaker?
A - You do not. In fact, we never recommend it unless absolutely necessary. Needlessly removing the dust caps can lead to damage to the caps and/or the cone itself. Even worse, you may accidentally cut the tiny lead wires that are contained under the cap. This will lead to a much more extensive repair. We recommend following the step-by-step instructions included in the kit, or found here - DIY Instructions Page. Even more than that, w recommend following the "Smartphone" video on that same page, as it will show you how to correctly use your smartphone or tablet as a tone generator to center the voice coil the way that many professional repair facilities do. Additionally, you can view the videos on the right side of this page.

Q - How do I center my voice coil?
A - Please see the answer to the previous question. Also see videos to the right of this page.

Q - How do I replace my foams?
A - Instructions are included in the kit. Additionally, you can click the above link to our DIY Instructions page, and/or view the videos on the right side of this page.

Q - Do I need to take my speaker out of the cabinet before I repair it?
A - 99 Times out of 100, the answer is yes. It is necessary to do the repair effectively.


Illustration # 1












Smartphone Video












Full Refoam Process